About our team
We are Gilead's Medical Information team. We're a group of pharmacists, nurses, and other healthcare workers committed to giving patients and caregivers information about our medicines that's based on science and is easy to understand.
What is Medical Information?
At Gilead, Medical Information means clear, up-to-date, and science-based content about our medicines for people who have asked questions and is not meant as medical advice. If you are a patient or caregiver, the information and tools here can support discussions with your healthcare team to help you make informed decisions together.
What we do
We answer tens of thousands of questions each year from healthcare workers, patients, and caregivers. We respond by phone, mail, email, chat, and the web.
How we do it
Our team of experts creates materials, tools, and resources from the latest data on our medicines. We always aim to give the most accurate information possible.
Our vision
To strengthen patient care by connecting people to up‑to‑date and accurate medical information.
Our mission
To provide information to people about our medicines, helping patients make informed decisions together with their healthcare teams. We strive to do this by answering anyone’s questions in an accurate and helpful manner.
Gilead is proud to participate in the Pharma Collaboration for Transparent Medical Information, known as phactMI™. This organization is dedicated to supporting healthcare professionals in their commitment to provide quality patient care. Learn more at phactMI.org.
Do you want to report a side effect or other concern about a Gilead medicine?
Report side effects
To report a side effect or unexpected reaction (sometimes called an “adverse event”) please call 1-800-445-3235 (option #3), available 24 hours a day, 7 days a week.
Product complaints
To report issues with our products, like defects or package errors, please call 1-800-445-3235 (option #2) available Monday – Friday, 8am – 5pm PT, or email QualityComplaints@gilead.com.
FDA MedWatch
To report a side effect or product quality concern directly to the U.S. Food and Drug Administration (FDA), please call 1-800-FDA-1088 or email www.fda.gov/MedWatch.
You may also contact the U.S. Food and Drug Administration (FDA) directly to report adverse events or product quality concerns at 1-800-FDA-1088 or www.fda.gov/MedWatch.